FAQ's

Junior FAQ's

What time is the cancellation phone line updated?

Juniors phone 083 221 479 after 7.00am on the morning of the game. If the ground conditions are exceptionally bad and the weather report poor, then occasionally the cancellation will be made the day before.

How do I cancel a coaching course if my child doesn’t want to do it anymore?

Contact Tracey email

When and where are the team photo’s. How much are they?

Team photos are being done differently this year. We are producing photobooks. The software required will be allocated to one parent in each team, and the team will be able to produce the book themselves. The results are fantastic. Cost per book will be $25.

Why can’t I play in the same team as my friends that are in my class at school?

We do our untmost to meet the friends requests of every player.

Common reasons for not getting the friend you requested are:

The friend you wanted enrolled late.
The friend you wanted requested other friends.
The friend you wanted is in a different grade.
The team you wanted is already full.

Why am I a coach when I ticked to be a helper or team manager?

If you offer to be a helper or a manager your status on ClubHub will be upgraded for communication reasons. This will automatically have you referred to as a coach / manager. On the odd occasion where a coach can not be found for a team, information relating to that team will be sent to the highest ranking official, which may be you as a helper / manager. The club with the parents help will do all it can to find a coach to assign to your team, but it will need to be one of the parents.

How do I get a refund?

Contact the office on email. Refunds attract a 25% deduction to cover service and other non-refundable fees incurred to Eastern Suburbs. No refunds after May 1st. Refunds will be given to those that we are unable to accomodate into a team.

Where do I get player of the day certificates from?

Replacement P.O.D. certificates for Juniors are available from Ted down at Madills before your game. Alternatively you can collect from Tracey in the office. ph 578 1375. Youth can contact Tracey also, or contact your grade coordinator

How do I get a new Player of the day trophy?

Are available from Ted down at Madills before your game. Alternatively you can collect from Tracey in the office. ph 578 1375.

We have lost our match ball, what do I do?

Find it. Otherwise same as above or steel one from opposition when playing away.

Can I get reimbursement for a tournament I paid for on behalf of the team?

This must be organised with the Chairman of the section prior to entering the tournament. Each section has a budget for tournaments, which can not be exceeded. After approval receipts can be scanned and emailed to admin@easternsuburbs.org.nz along with bank details for recipient. Please give details of tournament entered.